This policy explains how returns and refunds are handled when NextStep Education Consulting LLC sells men’s or women’s apparel. The company is a California apparel trading company. This website does not complete checkout purchases. When an order is placed, the written order confirmation or invoice is the primary record of what was sold and on what terms.
Before shipment
If you need to cancel an order before the goods have been shipped, please write to hello@nextstepedullc.com or call +1 (626) 437-7311 as soon as possible. If production has not started, we will refund amounts you have paid for that order to the original payment method. If production has already started, we will discuss a fair adjustment; custom or made-to-order goods that are already in production may not be fully refundable, as stated on the invoice or confirmation.
Damaged, defective, or incorrect goods
If goods arrive damaged, defective, or materially different from the confirmed order, please notify us within seven (7) calendar days of delivery. Include your order reference, a short description of the issue, and photographs where they help. After we review the claim, we will repair, replace, or refund the affected items, or agree another remedy, at no additional product charge for a confirmed defect or shipping error.
Please keep the goods and their packing in the condition you received them until the claim is resolved, unless we ask you to return them.
Other returns
This is a wholesale trading business, not a consumer retail shop. Returns of goods that match the confirmed order (for example, a change of assortment after delivery) are considered case by case. Unused, resaleable goods may be accepted at our discretion. Return freight and any restocking cost, if applicable, will be stated before you send the goods back.
How refunds are paid
Approved refunds are issued to the original payment method whenever that method can still receive them. We aim to complete a refund within ten (10) business days after we approve it, or after we receive returned goods in the agreed condition, whichever is later. Bank or card networks may take additional time to post the credit.
How to contact us
For returns, refunds, or questions about an order, contact NextStep Education Consulting LLC:
- Email: hello@nextstepedullc.com
- Phone: +1 (626) 437-7311 (Sina Liang)
- Mail: 258 S San Antonio Ave, Upland, CA 91786, USA
Related pages: Privacy Policy and Terms of Use.